“Overall, Teleperformance holds an exceptionally strong position as an undisputed worldwide leader in our industry.”
Daniel Julien (Chairman & CEO, Teleperformance)
More than 40 years ago, Daniel Julien started a telemarketing company with just two people and ten telephone lines. With a focus on enlarging its footprints across the entire world, Teleperformance has become a renowned name today.
Founded in 1978, Teleperformance is an omnichannel company headquartered in France. The company provides services like customer acquisition, customer care, technical support, debt collection, social media, and other services across the world.
Today’s businesses need a digitally-powered partner to establish success in the longer run. Therefore, a trusted company like Teleperformance comes into the picture to deliver intelligent and integrated customer experiences balanced with human understanding and empathy.
MEET THE LEADER
Daniel Julien is the man behind Teleperformance. He founded Teleperformance in 1978 at the age of 25. Starting with just 10 telephone lines in an office in Paris in 1985, he succeeded in growing his company to the number one position in the French market and then in the European market in 1995 and eventually achieving number one at the global level. He is currently serving as the Chairman and Chief Executive Officer of the company.
SERVICES PORTFOLIO
With more than 4 decades of industry-specific expertise, Teleperformance offers the market’s most comprehensive portfolio. Some of the major services of the company are as follows:
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Finance and accounting
Teleperformance provides best-in-class finance and accounting services that gentrify cash flow, improve compliance and accuracy, and reduce operating costs.
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General ledger accounting
From improving journal processing, bank and GL reconciliation, management and statutory reporting, balance sheet schedules, to fixed assets and intercompany transfers, and cross-charges Teleperformance helps businesses with different accounting services.
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Business consultancy
The company designs the perfect solution for any business by leveraging a vast partner ecosystem along with collaborating with leading technology vendors and software developers to create creative solutions designed to meet specific business and industry needs.
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Artificial intelligence
Teleperformance automates content management for greater accuracy and efficiency. Ity addresses the growing need to properly identify, label, and categorize video, audio, text, image, and GIF files with a balanced approach that combines artificial intelligence (AI) and machine learning (ML) with human understanding and validation.
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Business Transformation
The company transforms any business using its structured transformation process. Teleperformance helps businesses generate actionable insights by identifying patterns from big customer databases. It also helps them apply its deep technology and industry knowledge to identify improvement areas to increase profitability. Based on its deep solution expertise, it let businesses create and implement a customized transformation plan.
MISSION AND VISION STATEMENTS
At Teleperformance, the company goes by “we believe good is never good enough”. Thriving by passion, persistence, consistent improvement, and continuous innovation, the company is steadfast in its commitment to being the world’s leading supplier of Digital Business Services.
CULTURAL ACCEPTANCE
To break the barriers of cultural pillars, Teleperformance has partnered with a globally and culturally diverse group of amazing athletes who signify that same spirit of undivided dedication. The incredible stories regarding overcoming adversity and accomplishing exceptional feats serve as inspiration to all. It believes “Together, we are Inspired to Be the Best.”
CUSTOMER IS THE KEY
Teleperformance believes in a simple solution to achieve its goals: happy employees make happy customers, which, in turn, makes happy clients and happy shareholders.
AWARDS AND RECOGNITION
Teleperformance has managed to grab the eyeballs of many by winning several renowned and prestigious awards. Some of them are as follows:
- A Gold award, in the ‘Best Corporate-Community Partnership’ category for CSR initiative COTW – Citizen of the World, which helps to co-create an equal future for the less-privileged in terms of education.
- A Silver award in the ‘Marketing Performance Measurement’ category for its digital hiring campaign.
- A US patent on 5 May 2015, for “securely and efficiently processing telephone orders” through a new technology called ESP™.
- Honored with 2 awards at the 10th ACEF Asian Leaders Awards for Branding, Marketing, and CSR.
Teleperformance has also been noted for its sustained dedication to environmental, social, and corporate governance (ESG) issues for its Citizen of the World philanthropic initiative launched in 2006 and its Citizen of the Planet environmental initiative, created in 2008.
Teleperformance is a leading company of this generation that thrives on being true, authentic & living values since it is the pillar on which all relationships are built. The company successfully cultivates what each has to offer, with respect generating respect. Through their quality and skill, they transform interactions into golden experiences.
