DELHIVERY: PIONEERING IN E-COMMERCE LOGISTICS SOLUTIONS

“Whatever systems and processes we have built, we always keep our clients, partners, and vendors in the loop and think how they can interact with it and leverage our technology and capabilities to get things done.” –  Kapil Bharati (Co-Founder & CTO, Delhivery)

In the contemporary world, consumers are prioritizing convenience and ease of services. Many companies are coming at the forefront to provide comfort and ease to their customers. A perfect example of this can be Delhivery, a well-known ecommerce startup that has transformed delivery services.

Established in 2011, Delhivery is a leading logistics and supply chain services company in India. With a vision to become the operating system for commerce in India, through a combination of world-class infrastructure, highest quality logistics operations, and cutting edge engineering, Delhivery was started by a bunch of engineers including Kapil Bharati,  Mohit Tandon, Sahil Barua, Bhavesh Manglani, and Suraj Saharan. 

Delhivery has successfully fulfilled over 1 billion orders to more than 525 million households across India. In the last 10 years, Delhivery has expanded itself to almost every area possible. It has 20 automated sort centers, more than 67 fulfillment centers, 68 hubs, 7000 partner centers, more than 2300 direct delivery centers, and 43000 team members that make it possible to deliver over 1.5M packages a day. It provides 24*7 delivery services. 

WHAT MAKES DELHIVERY UNIQUE IN THE MARKET?

Having different responsibilities on shoulders like fulfillment, data services, and omnichannel, the company delivers the best services. It is unique in the market:

• Extensive Reach: Delhivery is present across more than 19400 pin codes in more than 2825 cities.

• Easy Integration with sales channels: It has integrated with Shopify, Openkart, WooCommerce, and Magento.

• Low Rate of Returns: It ensures minimal logistics cost, reduction in returns through RTO predictor, and proactive identification of at-risk customers. 

• Quality Service: It provides real-time shipment tracking visibility, free setup, and smooth COD remittance. 

SERVICES PROVIDED

Delhivery offers a wide range of supply chain services to meet various business needs.

1. EXPRESS SERVICES

Delhivery operates one of India’s largest express parcel transportation networks with fully integrated and self-owned pickup, mid-mile, and delivery operations. This entire network reaches 30 households every second across India. Its in-house transport management platform enables its clients to schedule pickups, track orders in real-time, manage returns and replacements with ease. Shipping services include On-demand Delivery, Same-day/Next-day Delivery, Time-defined/Slot-based Delivery, and Returns Management.

2. FULFILLMENT SERVICES

It includes a proprietary warehouse management that is integrated with all the major demand channels and courier partners. The system is designed to enable efficient multi-talent, multilocation warehousing allowing clients to quickly scale their operations across India. It operates over 67 fulfillment centers across India and has over 5 million sq ft of storage and processing space. Fulfillment services include Multi-channel B2C Order Fulfilment, Returns Management, B2B Order Fulfilment, Courier Selection and Management, and Category-specific Fulfilment (Furniture/White Goods).

3. FREIGHT FORWARDING

It includes partial truckload freight, freight procurement solutions, GST management, and full truckload freight to meet the customers’ freight requirements. All this is done through Optimus and Orion- simple freight booking and management interfaces of the company’s PTL and FTL freight exchanges.

4. CROSS BORDER SERVICES

Delhivery offers end-to-end logistics support through a network of global partners. Its capabilities include an integrated network of freight solutions coupled with tech-enabled tracking, an in-house regulatory team for proactive clearance support, and a dedicated customer servicing team. Cross-border services include Global B2C and B2B Shipping,  International Channel Integration, International Fulfilment Centers, Sea and Air Cargo Shipping, Air Express Shipping, and Cross-border Returns Management.

5. END-TO-END SUPPLY CHAIN SOLUTIONS

Delhivery offers custom solutions to cater to clients’ business requirements using its core warehousing, and transportation services, powered by its in-house technology products. These solutions can be optimally used for various purposes and are designed based on key supply chain optimization considerations and desired service levels. 

6. ECOMMERCE LOGISTICS SERVICES

Delhivery offers customized logistics solutions for e-commerce to best suit supply chain needs. It is among the first e-commerce delivery companies in India that offer services like cross border, and technology services, parcel transportation, freight, and fulfillment services. 

MISSION OF THE COMPANY

The company provides products and services with the aim of building trust and improving the lives of consumers, enterprises, and a growing team of employees and partners. It brings cost-efficient and pan India reaches to the businesses of over 17000 customers. 

Delhivery lives a mission to shrink time and distance to make the world a smaller place for customers.

AWARDS AND MILESTONES

Delhivery has bagged many coveted awards. Some of them are:

• “Startup of the Year” at ET Startup Awards 2019.
• Mahindra Transport Excellence Award in 2018.
• Young Turk Start-up of the Year at 11th India Business Leader Awards in 2016.

Proving itself by providing excellent customer service since 2011, Delhivery is now becoming one of the prominent companies in the logistics industry.