“Over the last decade, we’ve been able to create a wonderful institution through clinical excellence, infrastructure, and technology.”
Dr Santosh Shetty (Executive Director & COO, Kokilaben Dhirubhai Ambani Hospital)
With an undeterred vision to strengthen healthcare and empower patients to make informed choices, Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute was inaugurated in 2009. A significant social initiative by Reliance Group, the hospital is designed to raise India’s global standing as an ultimate healthcare destination.
Kokilaben Dhirubhai Ambani Hospital is the only hospital in Mumbai to function with a Full-Time Specialist System. The hospital consists of 750 hospital beds with over 103 full-time doctors, 520 nurses and about 200 paramedics.
MEET THE EXECUTIVE DIRECTOR & COO
Dr Santosh Shetty was appointed as the Executive Director and Chief Operating Officer of the Kokilaben Dhirubhai Ambani Hospital in October 2011. Since then, he is responsible for designing and implementing policies to promote the vision of the hospital and overseeing all the operations to keep the hospital activities on track. He also leads the medical professionals to encourage maximum performance and dedication. From supervising heads of different departments and reporting on revenue to developing the hospital culture and improving the overall performance, Dr Shetty handles everything.
ABOUT THE CHAIRPERSON
Tina Ambani, after serving the Indian Film Industry as a phenomenal actor, started taking interest in the design, research and development of a line of furnishing and textiles in the family company. Art started becoming an enduring passion in her life. She then established Harmony for Silvers Foundation in 2004, a Mumbai based NGO to enhance the quality of life of ‘Silvers’ i.e. elderly in India.
While working for the NGO, she realized that there exist huge gaps in the Indian healthcare sector. With an aim to bridge these gaps, Tina Ambani launched the Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute ( KDAH) in Mumbai in 2009.
In the words of Tina Ambani, “The purpose of Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute (KDAH) has always been clear: to be a transformative institution that brings world-class medical expertise to Indians, bridging gaps in the existing healthcare fabric and breaking barriers when it comes to access and inclusion.”
As the Chairperson of the hospital, she has been instrumental in ensuring that the hospital serves every section of society. Apart from handling the operations of Kokilaben Dhirubhai Ambani Hospital (KDAH), she is also actively associated with different welfare programmes like Aseema, an NGO that works for the rehabilitation of street children and the restoration of Elephant island.
CENTRES OF EXCELLENCE
- Centre for Accident & Emergency
KDAH (Kokilaben Dhirubhai Ambani Hospital) has a comprehensive Level 1 Accident & Emergency Department (A&E) to ensure patient care, training, and research. The 18 bedded A&E Centre is equipped with the latest equipment for patients with acute emergencies for initial evaluation, investigation, treatment, resuscitation, stabilisation, disposition, and monitoring.
The A&E Department also conducts different teaching programmes for doctors, nurses, paramedics, and other medical professionals.
- Centre For Cancer
The Centre for Cancer provides comprehensive care for patients with all types of cancers, including solid tumours and blood-related diseases. The offerings under this centre include public education, screening and diagnosis, treatment, palliative care, and pain management. The centre also has a Day Care Chemotherapy Unit that allows patients to go back home on the same day of the therapy. Other cutting edge services are Minimal Access Surgery and Robotic Surgery for most cancers, Trilogy for radiotherapy, EdgeTM and Novalis Tx for radiosurgery, and the latest PET Scan for precise diagnosis.
- Centre for Children
The hospital gives special emphasis to Child Care. The Centre offers specialised support for children with development problems, orthopaedics, infectious diseases, cancer, and genetic disorders. Furthermore, Paediatric ICUs and Neonatal ICUs in the hospital provide special care to critically ill newborns and children. The Centre for Children has specialists in Paediatric Infectious Diseases, Paediatric Surgery, Neonatal & Paediatric Critical Care, Paediatric Orthopaedics, Paediatric Oncology, and Paediatric Neurology.
- Centre for Diabetes & Bariatric Surgery
It is a well-established fact that an unhealthy lifestyle contributes to a rise in diabetes and obesity. To address both the problems, The Centre for Diabetes & Bariatric Surgery provides an array of facilities.
- Children’s Heart Centre
A world-class facility at the hospital, The Children’s Heart Centre provides comprehensive care for Neonates, infants and children with all types of heart ailments, and Adults with simple and complex CHD. The Centre has specialities in Paediatric Cardiology, Paediatric Cardiac Anaesthesia, Paediatric Heart Surgery, and Paediatric Cardiac Intensive Care.
Other Centres of Excellence include:
- Centre for Critical Care
- Centre for Neurosciences
- Centre for Physical Medicine & Rehabilitation
- Centre for Sports Medicine
- Centre for Robotic Surgery
- Centre for Transplant
- Centre for Cosmetology & Plastic Surgery
- Centre for Cardiac Sciences
- Centre for Bone & Joint
- Centre for Mother & Child
The hospital has a total of 27 speciality departments which include Anaesthesiology, Clinical Haematology, Dental Surgery, Dermatology, Development Disorders, Endocrinology & Diabetes, ENT, Foetal Medicine, Gastroenterology, General Surgery, Genetics and Molecular Medicine, Hepato Pancreato Biliary, Internal Medicine, Interventional Radiology, Laboratory Medicine, Minimal Access Surgeries (MAS), Nephrology, Nuclear Medicine, Ophthalmology, Psychiatry, Pulmonary Medicine, Regenerative Medicine (Stem Cells), Radiology, Reproductive Endocrinology and Infertility (IVF), Transfusion Medicine (Blood Bank), Urology, and Vascular Surgery Clinics.
“Across the board, our 15 ‘centres of excellence’, 27 ‘other speciality departments’ and 25 ‘super specialist clinics’ have consistently raised the bar in terms of diagnostics and treatment and delivered world-class outcomes, benchmarked to the finest medical institutions in the world, enabling us to become a destination of choice for healthcare seekers in India and abroad,” says Tina Ambani.
WHY KDAH IS THE RIGHT CHOICE?
Here are some set of features that establishes KDAH as one of the trusted and committed hospitals:
Full-Time Specialist System
Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute is the only hospital in Mumbai with a Full-Time Specialist System (FTSS) which ensures easy access to dedicated specialists attached to the hospital. Here’s why it is useful:
- The FTSS Team at the hospital delivers the top-notch healthcare to a wide spectrum of patients
- With the latest infrastructure, progressive technology and dedicated specialists, the hospital ensures the best outcomes for its patients
- FTSS enables cost effective, evidence-based care for the patients
The technology adoption in the hospitals over the year has led to the better diagnosis and treatment of all patients. With this perspective in mind, the hospital offers doctors and patients cutting edge diagnostic and surgical solutions. Some of the equipment used by the hospital include da Vinci Xi® Surgical System, ARMEO®SPRING, Radiation Oncology Linac Suites, O-arm® O2 Surgical Imaging System & Spine Surgery Suite, 40-slice PET/CT, Dual Source Cardiac CT (DSCT), and Orthopaedic, ENT and Neuro-Navigation Systems.
Other Notable Features
- The hospital encompasses 10 lakh sq ft of space spread over 17 floors and two basements.
- The hospital has a total of 240 independent consulting clinics which can handle 9,000 outpatient consultations on a daily basis.
- 180 Intensive Care Units beds with features like dual-arm pendants, and ceiling mounted to ensure that the patient gets enough space and the space around them is not cluttered.
- 750 inpatient beds allow optimal utilisation of resources and the best healthcare for every patient.
- The presence of two elevators ensures faster transfer of patients to ICUs and Operation Theatres.
- The laboratory of the hospital is spread over an area of 40,000 sq. ft. It delivers over 3000 routine and advanced molecular biology, diagnostic and genetic tests.
CORPORATE SOCIAL RESPONSIBILITY
With an aim to help children affected by congenital heart disorders, the hospital has founded ‘Precious Heart’ Foundation. It is a social initiative that offers an opportunity to save a precious heart and give a chance to someone to live again. The hospital is helping the affected children by providing highly subsidised packages with the intention to make the treatment affordable for more and more less affording parents. Approximately, four to five children are getting treated by surgery or interventions free of charge by the hospital.
In the words of Dhirubhai Ambani, “We aim to be a global healthcare institution that combines the best in medical treatment with strong ethical principles and a culture of care and compassion.” The strong values that the hospital follows are:
The hospital provides clear, concise, relevant and easy to understand information as it respects the patient’s right to know at each touchpoint.
- Patient Dignity
The hospital protects the individuality and privacy of all the patients to safeguard their dignity.
- Social Responsibility
KDAH (Kokilaben Dhirubhai Ambani Hospital) dedicates itself to living up to its responsibility in community health, social service, and environmental safety.
- Maximum Care
With an objective to provide patients and their loved ones maximum care, the hospital reevaluates every hospital system, process, and procedure.
- Patient Safety
KDAH builds a culture of safety to make healthcare safer for each and every patient.
It deals with all its stakeholders – patients, employees, partners, vendors, and the community with fairness and integrity.
- Self Improvement
The hospital follows a process of self-improvement via continuous training, peer review, and focused research.
VISION AND MISSION STATEMENT
Vision: The vision of the hospital is stated correctly by Late Shri Dhirubhai Ambani. The vision reads, “We aim to be a global healthcare institution that combines the best in medical treatment with strong ethical principles and a culture of care and compassion.”
Mission: The hospital envisions becoming an institution that offers holistic quality healthcare offerings under one roof with a focus on patient-centric care to ensure patient safety, privacy, and dignity. It is an institution where Every Life Indeed Matters.
FEATHERS IN THE CAP
Kokilaben Dhirubhai Ambani Hospital & Medical Research Institute is one of the best tertiary care facilities in India. It has added many feathers to its cap since its establishment. Some of the prestigious accolades and accreditations received by the hospital are:
- Trusted Hospital in Mumbai 2021 Award by Reader’s Digest India to the hospital and Departments of Cancer, Endocrinology, Orthopaedic, Child Birth, and Cancer.
- Ranked No 1 Multi-Speciality Hospital in Mumbai and Western India by The Week Magazine – 6th time in a row
- Best Multispeciality Hospital Western Region Award at ET Health Awards 2021
- Best Multispeciality Hospital in Mumbai award at the NavaBharat Healthcare Awards 2021
- Best Multispeciality Hospital – National, ‘Best Hospital for Oncology’ and ‘Best Hospital for Diabetology’ – Western India at ET Healthworld Hospital Awards 2020
- National Accreditation Board for Testing and Calibration Laboratories (NABL) Accreditation, India
- National Accreditation Board for Hospital and Healthcare Providers (NABH) Accreditation, India
- College of American Pathology (CAP) Accreditation, USA
- Joint Commission International (JCI) Accreditation, USA