“We help users across industries Maintain, Operate and Improve their Assets, Services and Processes for better efficiency and experience to end users and institutions alike. We take pride in being bootstrapped, scaling organically, and increasing our presence to 7 Indian states whilst continuing to solve key problems every day.”
Siddhant Kachroo
(CEO, Maintenance House)
Maintenance and Repairs is a largely distributed and unorganized sector which has led institutions and corporations to create silos of service management capabilities within their organizations to ensure a good consumer experience. After all, experience counts at the customer’s and vendor’s ends respectively. Maintenance House started off as a B2C company but through its journey, it has discovered the immense value creation possibilities for Corporations, Institutions and Government entities organically and without any additional acquisition cost. The company’s vast experience and capabilities enable its clients to experience a process-driven approach to service management across industries.
Incepted in 2015, Maintenance House takes great pride in all the services it offers to its clients. A purely bootstrapped start-up, Maintenance House has scaled organically since day one of its establishment. Today, Maintenance House is expanding its footprint in various cities of the country.
With a diverse experience in operations and improvements for Municipal Assets, O&M Services for property owners, Service centre management for OEMs, Asset Monitoring, Data Center Management, Techno – Commercial facility management and many more, Maintenance House becomes a key trusted name in the services and operations industry.
“Today, we operate and manage multiple service centres across Delhi, NCR, Uttar Pradesh, Haryana, Punjab, Rajasthan, Odisha, and Bihar and are expanding our footprint every day. We handle over 150,000 products a month and also close over 25,000 service calls a month.”
For businesses, Maintenance House manages service processes enabling pre and post-sales sections, managing projects, managing single/multiple facilities and preventive maintenance contracts.
Organisations, Institutions and Corporates have long had the challenge of managing their assets and service processes alike, be it hiring individual service partners for specific functions/products to hiring a complete team of technicians, supervisors, managers and unit heads for critical process needs like Quality Assurance, Dealer Management, Defective Product settlement and Annual Maintenance Contracts.
Maintenance House with its tailor-made service process solutions enables organisations to automate, increase the efficiency of settlement by 50% and reduce costs by 33% (In Cases). Saving on complete oversight or management costs has created a one of kind Business Process Outsourcing model for handling service operations for multiple industries and public infrastructure needs.
“Unlike service marketplaces that aim to aggregate service providers, or a traditional manpower provider who simply deploys manpower at a facility; Maintenance House creates service processes across industries solving key lifecycle problems for businesses and creating products to suit customer end markets,” explains Siddhant.
THE MAN BEHIND IDEATION
A civil engineer and infrastructure consultant turned entrepreneur, consultant & investor, Siddhant Kachroo is leading the Maintenance House since 2015. He enjoys turning ideas into operational models and driving multiple businesses across industries for consumer and business ended services and products. Siddhant’s pragmatic approach inspires confidence in all the team members. His strategic leadership and risk-taking capabilities place Maintenance House among the leading maintenance service providers.
He has also won accolades from the best of Indian and International institutions like the Graduate School for Business at Stanford University and the Indian School of Business. He strives to learn and help fellow young entrepreneurs and also share his learning with the world as well someday.
THE CLIENTELE
Maintenance House is a leading service solutions provider and has been working with the best of the Consumer electronics giants (Crompton, Havells, Philips, Signify, Surya, Usha, Microtek, OnePlus, Mi, Khaitan, Finolex and others), Retailers (Decathlon, Modi Group (TFS & ColorBar), Café Coffee Day, Landmark, Reliance retail, TSG etc), Public Infrastructure Management (Greenfield and Brownfield developments, Smart Meters, Solar Systems, Street Lighting, Solar Lighting, Data Centers, Public service centres, Command Control Management Systems, Power systems and associated components), Online Retailers (Amazon, Flipkart, Pepperfry etc), Real Estate Developers, Automobile (Toyota, Hyundai and Ford), Public Infrastructure & PSUs (MoP, EESL, IntelliSmart Infra, L&T, Tata Power, Discoms etc), Hospitality Industry (Nestaway, CoHo Stays, Placio, Oyo Flagship, Grand Omaxe, Olive Grand, Silver Leaf etc).
“These innovations in service process offerings have given us relevance with the best of the brands and recently with the government and public infrastructure entities as well,” adds Siddhant with immense pride while talking about the company’s clientele.
SERVING DIFFERENT INDUSTRIES
Companies from various industries trust the exceptional services provided by Maintenance House for well-rounded maintenance solutions. The company provides its services to industries such as:
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Process Management
Evolved into a one-of-a-kind Service BPO Unit, Maintenance House works for multiple industries on this model.
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Public Infrastructure
Maintenance House offers solutions for the Operations and Maintenance of critical and essential Public Infrastructure. It also enables Public Infrastructure projects with Testing, Installation, Commissioning, Retrofits and Upgrades to Power Systems. Maintenance House has worked with EESL and the Ministry of Power for Smart Meter Upgradation, Street Light Installation, CCMS systems and many more for various O&M and Upgradation work.
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Hospitality Management
To assist management and operations of the assets with ease, Maintenance House is working with many hospitality companies and startups. It is also associated with reputed names in the industry including OYO, Nestaway, Mint Hotels, COHO, Accor Hotels and many more.
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Retail Management
Enabling the Retailers to manage mass inventories with utmost ease and at multiple locations centrally by using a preventive audit-based annual maintenance module, Maintenance House operates, maintains and retrofits retail locations for its clients across zones. The renowned companies to whom Maintenance House provides its services include Flipkart, Amazon, Beer Cafe, Decathlon, Cafe Coffee Day, 24Seven, Home Centre and many more to the list.
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Real Estate
Offering a one-stop solution for Facility Management, Maintenance House helps real estate companies to reduce the cost of operations and manages all; be it AMCs, utilities, upgradation or any other maintenance work. The company has developed an internal MH-Integrated Facility Management and works closely with RWAs and Builders as a key consulting insight for efficient operations. The clientele of the company in the Real Estate industry includes JLL, Paras Infratech, Motia’s Group, Chandigarh City Center and many others.
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Banks & Automobile Segments
With its exceptional preventive audit-based approach, Maintenance House skillfully increases operational efficiency and saves costs and keeps downtime to a minimum. The esteemed clientele of the company from Banks and Automobile segments include AU Bank, Toyota, Ford and Hyundai. Standing tall among the key players in the EV industry, Maintenance House is currently working on solutions for companies like Tata Motors/Power.
In addition to this, Maintenance House caters its top-notch services to other segments of the industry such as Process Management, OEM’s Life Cycle Management, and Infrastructure Management & Service management.
MOVING AHEAD
Maintenance House has been able to streamline process flow and service delivery for end customers, a network of dealers/vendors and even fulfil certain quality assessment needs by enabling an end-to-end solution through a network of its own service centres across the country. The company is planning to further expand its operations across the West and Southern Zones in the upcoming years.
