“We take complete responsibility and accountability for our recommendations, ensuring smooth execution.”
Vishal Agarwal (Director &
Owner, CRM Masters)
In the ever-evolving business landscape, customer relationship management has become the heart of every growing company, fueling lead generation, optimising conversion rates, and ensuring exceptional customer service. One company that has emerged as a leading player in providing innovative CRM solutions is CRM Masters. With its cutting-edge technology and unparalleled expertise, the firm is revolutionising the way businesses interact with their customers.
It was in 2016 when driven by a passion for CRM, Vishal Agarwal founded CRM Masters. The journey commenced with a single project, a spark that ignited the flame of his aspirations. Within a mere year, the team expanded exponentially, welcoming over 30 skilled individuals into the company. As the wheels of progress spun faster, CRM Masters became a Zoho Authorised Partner in 2018. The following year, 2019, witnessed yet another milestone as the team expanded further, reaching a formidable size of over 50 employees. In 2020, the firm solidified its position as a Zoho Advanced Solution Provider. Additionally, it obtained ISO certifications, a mark of excellence in quality and service.
2021 was the best year as the firm attained the prestigious status of Zoho Premium Partner and became a part of NASSCOM. As the chapters of the story continued to unfold, 2022 witnessed CRM Masters delving into projects with esteemed government organisations in India. The expertise and dedication shone brightly as CRM Masters expanded its team to encompass over 60 talented individuals.
CRM Masters prides itself on providing comprehensive solutions to meet every need of businesses. With expertise in a range of cloud-based technologies, specifically CRM systems like Zoho and Salesforce, the firm offers end-to-end implementation, customization, integration, data migration, training, and annual support services.
“Our commitment to excellence extends beyond CRM, as we also specialise in web-based solutions (PHP and Laravel), as well as customised app development (Flutter and iOS). Additionally, we also excel in Shopify development services,” mentions Vishal.
Transparency is at the core of the company’s operations, as it believes in fostering trust and open communication. It charges the customers only after the job is completed to their satisfaction, providing peace of mind and a truly risk-free experience.
The Esteemed Clientele
With a diverse portfolio spanning various industries such as eCommerce, Professional Services, Trading, Manufacturing, Real Estate, Education, Health, and Fintech, CRM Masters has had the privilege of working with esteemed clients. Some notable names include Hero Motors, CSC-Egov, Orient Bell, A Place of Mom, EC-Council, B2B Soft, Hatton’s of London, M25 Movers, and GS1.
To ensure clients’ success, the firm has carefully crafted a 7-step process:
Step 1: Gap Analysis
Step 2: Implementation
Step 3: Customization
Step 4: Integration
Step 5: Data Migration
Step 6: Training
Step 7: Support
“Firstly, we offer a FREE Consultation session, during which we delve deep into understanding clients’ requirements for utilising Zoho Apps. Following this, we embark on a Discovery Phase, identifying the gaps between their current system and the system which needs to be developed. With a solid foundation established, we proceed to implement the customised solution for them,” explains Agarwal.
The Company’s Central Mission
CRM Masters envisions revolutionising businesses by harnessing the power of cloud-based CRM technology, serving each industry requirement with one tool. The ultimate goal is to establish itself as the preferred partner for all customers’ CRM needs, consistently delivering exceptional value and exceeding their expectations.
“Looking ahead, our long-term vision is to continue our upward trajectory and achieve remarkable milestones. By 2025, we aim to expand our team to over 100 skilled professionals, fostering a collaborative environment that drives innovation,” mention the director.
CRM Masters aspires to surpass $2.5 million in revenue, a testament to its commitment to delivering top-notch solutions and unmatched customer satisfaction.